How to Make a Counseling Appointment
The Counseling Center has changed the system for making appointments. For a first appointment, or if you have not seen your counselor recently, please come by the Counseling Center between 9:00 am and 3:00 pm (11-3:00 on Wednesdays) to be scheduled. You will be asked to complete paperwork and meet briefly with a Triage Counselor who will get an understanding of your needs and determine how to best assist you.
Please allow enough time to park (if needed), complete paperwork, and meet with a counselor. Wait time will vary depending on the number of students requesting services at any given time. Students who arrive after 3:00 will meet briefly with a Triage counselor if they are experiencing a psychological emergency.
If you are absolutely unable to come to the Center between 9-3:00 to make an appointment, or would have to drive a great distance to come in, please call to discuss your situation with a Triage Counselor. Please note that meeting with a Triage Counselor is not a counseling session. Triage is a brief meeting to obtain information about your situation and determine your needs. The Triage Counselor will then assist in making an appropriate referral for on or off-campus services.
To schedule a follow-up appointment (you have been seen by your counselor recently) or to reschedule an appointment please call 919-515-2423 or come by the Center during office hours. You may cancel an appointment by completing the Can’t Make My Appointment form, but must call during office hours to reschedule. Please note you must cancel 24 hours in advance to avoid a $25 “no show” charge.
For counseling emergencies during office hours (M-F 8:00-5:00, except holidays) please come to the counseling center to talk to a triage counselor. If you are unable to come to the center during the day and are experiencing a psychological emergency please call us at 919-515-2423.
For after-hours emergencies (after 5:00 pm and on weekends and holidays) please call campus police at 919-515-3000 and ask to speak to an “on-call counselor.” They will ask for a contact number and have a counselor call you.
Please see our information about Academic Services if you wish to submit a request for a withdrawal or a course drop. We have designated Academic Walk-in times that are separate from our counseling appointment walk-in times. If you are unable to come in during walk-in times please call us at 919-515-2423 to talk to someone about scheduling an Academic Intake.
Deciding to Seek Counseling
If you are considering counseling, you may feel that a request for help is a sign of weakness. You may feel your concerns aren’t serious enough to warrant counseling. However, confronting a problem shows health, maturity, and strength. Anxiety, depression, or unresolved issues are part of life. The ability to acknowledge those feelings is an important step toward healthy self-care.
Counselors help students gain perspective on any personal problems including relationship concerns, stress, anxiety or depression. The Counseling Center’s services include, but are not limited to, crisis intervention, short-term individual counseling, couples’ counseling, stress management, referrals, and medication.
A wide variety of issues bring students to the Counseling Center. You may wish to talk to a counselor about:
- Poor academic performance
- Improving study skills
- Documentation for academic withdrawal
- Roommate conflicts
- Homesickness and difficulty adjusting to the university
- Disappointing social relationships
- Alcohol and other substance use and abuse
- Difficulty in love relationships
- Loneliness and isolation
- Eating and body image problems
- Depression and suicidal thoughts
- Sexuality and sexual identity
- Family conflict
- Grief and loss
Of course, you may talk to a counselor about any problem that concerns you, especially if it interferes with your activities, thoughts or feelings. It is not uncommon to feel upset, anxious or depressed or to feel unsure about what to do. At its core, counseling is an interaction between someone who is in some way “stuck” and someone trained to help people get “unstuck.” Counselors listen objectively and keep your issues completely confidential.
When you begin counseling, you may feel anxious, shy, self-conscious or weak. Counselors understand that it’s normal to feel uncomfortable and cautious during the first meeting. Thus counselors promote an accepting environment. As your counseling progresses, you will understand your feelings and the root causes of your problems. Your current concerns may prompt you to discover new ways of behaving or expressing your feelings.